Filmmaker Help Center

Dramakam Support

Direct engineering help for shoots, live broadcasts, multi-iPhone setups, and Dramakam PRO billing. Email us anytime at dramakam@digitalvisual.net.

Contact Support Directly

When you write in, your message goes straight to the team building Dramakam—no chatbots or ticket mazes. We aim to reply within one business day.

Direct Support Email: dramakam@digitalvisual.net
Tip: Mention your iPhone model (e.g., iPhone 17 Pro), iOS version, and capture mode (Drama, Socials, LIVE, or Cam Link) so we can reproduce your setup immediately.

Drama & Socials Capture

Dual-sensor lens pairing, 4K Apple ProRes 422, 10-bit Apple Log, 33³ film LUTs, and direct USB-C NVMe SSD recording.

LIVE Dual-Streaming

Connecting YouTube via 1-tap Google Sign-In, Instagram RTMP stream keys, bitrate tuning, and local archive masters.

Camera Link & Web Monitor

Pairing Host + Satellite iPhones wirelessly, UVC HDMI capture cards, and opening :8080 on MacBook or iPad.

Pro Billing & Restore

Restoring Monthly, Annual, or Lifetime unlocks across devices, Apple Family Sharing, and subscription management.

Quick Troubleshooting Answers

How do I restore my Dramakam PRO subscription or Lifetime unlock on a new iPhone?
Ensure you are signed in to the same Apple ID (or Family Sharing group) used for the original purchase. Open Dramakam, tap the Settings (gear) icon in the top-right corner, open the Dramakam PRO banner, and tap Restore Purchases at the bottom of the screen.
How do I connect YouTube Live or disconnect/switch Google accounts?
Switch to LIVE Mode using the bottom-right mode button on the camera screen, tap SETUP on the YouTube card, and tap Sign in with Google. Once linked, the YouTube badge turns green (CONNECTED). To switch or unlink accounts, open YouTube SETUP (or General Settings > Live Streaming) and tap Disconnect.
Satellite iPhones aren’t appearing in Camera Link Studio—what should I check?
Verify that both iPhones have Wi-Fi and Bluetooth toggled ON in Control Center (no external Wi-Fi router is needed) and that Dramakam has Local Network permission enabled in iOS Settings > Apps > Dramakam. Tap the LINK icon in the bottom camera bar, set one phone to Host and the second phone to Satellite.
Why isn’t my external USB-C SSD showing up for direct ProRes recording?
Format your USB-C SSD as APFS or exFAT (NTFS is read-only on iOS) and use a rated USB 3.2 Gen 2 (10 Gbps) cable. Once mounted in the iOS Files app, enable external drive recording in Dramakam Settings to see the green SSD indicator in the top camera HUD.
How do I open the Remote Browser Director Monitor on location without Wi-Fi?
Turn on Personal Hotspot on your Host iPhone, connect your MacBook or iPad to that hotspot, enable Remote Browser Monitor in Dramakam Settings, and enter the displayed URL (such as http://172.20.10.1:8080) into Safari or Chrome.
How do I cancel an active subscription or request a refund?
All billing is handled securely by Apple. To cancel auto-renewal, open your iPhone’s Settings > [Your Name] > Subscriptions > Dramakam and tap Cancel Subscription. For billing refunds, visit reportaproblem.apple.com.